| |  | | | We leverage technology to create sustainable business value for clients. Our adaptable Global Engagement Model (GEM) provides our clients with the flexible ability to improve business performance. | | | One of the world's leading communications service providers | | In today's busy world, we all count on our ability to stay connected. But with so many different modes of communication at our disposal - phone, mobile phone, pagers, IM, and email - it can sometimes be more difficult for people to reach us, not less. Imagine having a single, real-time view of all your communications devices - a unified control panel - and the ability to make all your communication devices work together! | | One telecommunications giant wanted its customers to enjoy the flexibility of staying connected using many different technologies and simplify their communications management. Integrating wired, wireless, and Web services into one, simple management tool was the answer. Making it quick and easy to use - and putting users in control - was the goal. | | Adea created a Web-based interface that allows customers to access their accounts and personalize how communication reaches them. Calls and messages can be directed to specific devices in priority order, based on time of day, day of the week, the identity of the caller, or other parameters. Combined with special ring tones and other service options, it provides an almost unlimited degree of customization, and selections can be easily updated as customer preferences change. The new Web interface has dramatically streamlined customer service operations - and given subscribers the ability to be in two places at one time. | | Innovation through technology. A Commitment to excellence. The Agility to get the job done. Adding Value. Contact us today to see what Adea can do for you. | | Back | | | |
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