| |  | | | We leverage technology to create sustainable business value for clients. Our adaptable Global Engagement Model (GEM) provides our clients with the flexible ability to improve business performance. | | | One of the worlds most recognized fashion brands company | | When you need a new suit, you don't want just any suit. You want the perfect suit. One that's fashionable and fits your budget. And, if most of your clothes come from the same retailer, it would also be nice if the sales associates recognized you when you arrived and anticipated your needs. After all, you deserve a shopping experience that's quick, easy, and pleasant - along with some rewards for your loyalty! | | One of the world's most revered and recognized fashion brands realized that its customers were no different - and it understood that superior service was something most shoppers would expect from a leading luxury brand. The challenge was to give the sales associates the ability to recognize loyal customers, know their preferences, and make suggestions. They needed a way to detect the arrival of very important customers as soon as they walked through the door and access key information such as contact details and purchase histories. | | Adea designed and implemented an innovative loyalty system that combines Radio Frequency Identification (RFID) technology and Customer Relationship Management (CRM) information into customer ID cards. When customers carrying these cards enter the retailer's stores, sales associates are alerted and provided with customer-specific information - which enables them to greet these customers by name, reference their previous purchases, and suggest new selections. The result is a higher caliber of brand-appropriate service that has been rewarded in-kind with increased sales and enthusiastic customer satisfaction. | | Innovation through technology. A Commitment to excellence. The Agility to get the job done. Adding Value. Contact us today to see what Adea can do for you. | | Back | | | |
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